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Terms & Conditions

Last Updated: July 2026

Welcome to Denise Lambert Millinery. These Terms and Conditions outline the rules and regulations for the use of my website, located at www.deniselambertmillinery.com.

By accessing this website and purchasing my products, I assume you accept these terms and conditions in full. Do not continue to use Denise Lambert Millinery if you do not accept all of the terms and conditions stated on this page.

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1. Products and Bespoke Orders I specialise in luxury, handcrafted millinery, hats, and fascinators.

  • Product Descriptions: I make every effort to display the colors and textures of my products as accurately as possible. However, because each item is handcrafted, slight variations in color or materials may occur, and computer monitors may display colors differently.

  • Bespoke Orders: For custom or bespoke orders, full payment is required upfront before production begins. Once production has started, bespoke orders cannot be canceled or modified.

 

2. Pricing and Payment All prices are listed in GBP (£) and are subject to change without notice. I reserve the right to modify or discontinue any product at any time. I accept all major credit cards and secure payments through my authorised payment processors. Your payment information is encrypted and secure; I do not store your credit card details on my servers.

 

3. Shipping and Delivery Because many of my pieces are handcrafted to order, please allow sufficient time for production and shipping. Estimated production times will be communicated at the time of purchase. I am not responsible for delays caused by shipping carriers or customs clearance for international orders. The risk of loss and title for items purchased pass to you upon my delivery of the items to the shipping carrier.

 

4. Returns and Refunds At Denise Lambert Millinery, every hat is individually handcrafted with the utmost care and attention to detail. I want you to be delighted with your purchase. Please read my returns policy carefully before placing your order.

Ready-to-Wear Collections If you purchase one of my ready-to-wear hats online, you have the right to cancel your order within 14 days of receiving your item under the Consumer Contracts Regulations. To exercise your right to cancel, please contact me by email within 14 days of delivery.

The item must be returned:

  • Unworn and in its original condition.

  • Free from makeup, perfume, hairspray or any other marks or damage.

  • In its original packaging, which forms part of the product’s protection during transit.

 

Customers are responsible for the cost of returning unwanted items. I recommend using a tracked and insured delivery service, as I cannot accept responsibility for items lost or damaged in transit. Once your return has been received and inspected, your refund will be processed to your original payment method within 14 days. Original delivery charges are non-refundable unless required by law.

 

Bespoke & Commissioned Pieces Each bespoke hat is individually designed and created specifically for you. Because these pieces are personalised or made to your individual specifications, they cannot be cancelled or returned simply because you change your mind. I work closely with every client throughout the design process to ensure the finished piece meets your expectations before completion.

Faulty or Damaged Items Please inspect your order upon delivery. If your item arrives damaged, faulty, or you believe it is not as described, please contact me within 5 days of receiving your order. Please include your order number, a description of the issue, and clear photographs showing the problem. I will assess the issue promptly and, where appropriate, offer a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.

 

Returning an Item Returns should be sent using a tracked and insured postal service. Items remain the customer’s responsibility until safely received by Denise Lambert Millinery. Returns that show signs of wear, damage, makeup, perfume, hairspray, or alteration may not qualify for a refund.

Sale Items Items purchased in a sale may be returned under your statutory rights. Unless otherwise stated at the time of purchase, they are subject to the same returns conditions as my standard ready-to-wear collections.

Your Statutory Rights Nothing in this policy affects your statutory rights under UK consumer law.

 

As every Denise Lambert Millinery creation is handcrafted with passion and care, if you have any questions before ordering, please don’t hesitate to get in touch. I’m always happy to help you choose the perfect piece for your special occasion.

 

5. Intellectual Property All content on this website, including but not limited to hat designs, photography, text, logos, and graphics, is the exclusive property of Denise Lambert Millinery and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or commercially exploit any of my designs or content without my express written permission.

 

6. Limitation of Liability In no event shall Denise Lambert Millinery, nor myself, be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website or the purchase of my products.

 

7. Governing Law These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

 

8. Contact Information If you have any questions about these Terms & Conditions, please contact me at: Email: Denise@deniselambertmillinery.com

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