Shipping & Delivery Policy

Last Updated: July 2026

At Denise Lambert Millinery, every hat and fascinator is meticulously handcrafted to order in my studio. Because I do not carry mass-produced stock, please review my production lead times and delivery processes carefully before placing your order.

1. Production Lead Times (Made-to-Order) As all of my pieces are bespoke and made specifically for you upon ordering, please allow a standard production lead time of [1-2 Days] from the date your order is placed until the date it is dispatched.

During peak seasons (such as the lead-up to Royal Ascot or the summer wedding season), production times may be slightly extended.
If you require a rush order for a specific event, please contact me at Denise@deniselambertmillinery.com before placing your order, and I will do my absolute best to accommodate your request. An expedited production fee may apply.

2. UK Domestic Shipping Once your hat has been handcrafted and is ready for dispatch, it will be carefully packaged in a signature hat box to ensure it arrives in pristine condition.

I offer the following UK delivery options:

Standard UK Delivery: £9.00
Next Day UK Delivery: £15.00 (Note: This refers to transit time after the production lead time is complete).

All UK orders are fully tracked, insured, and require a signature upon delivery to ensure the safe arrival of your high-value item. You will receive a dispatch confirmation email containing your tracking number as soon as your order leaves my studio.

3. International Shipping (Europe) I am delighted to offer international shipping for my overseas clients.

Standard Delivery (European Countries): £9.00

European orders are dispatched via a premium, tracked international courier service. Delivery times vary depending on the destination but typically range from [3 to 10 working days] after the item has been dispatched.

Customs, Duties, and Taxes: Please be aware that for all international deliveries, the customer is solely responsible for any import duties, customs fees, or local taxes levied by the destination country. Denise Lambert Millinery has no control over these charges and cannot predict what they may be. I will not falsify customs documents or declare a lower value for international shipments.

4. Delivery Issues and Delays While I do everything in my power to ensure your piece arrives promptly once dispatched, I cannot accept responsibility for delays caused by the courier service, severe weather conditions, or customs clearance delays. If your tracking information shows that your parcel has been delayed significantly or lost, please contact me immediately so I can launch an investigation with the courier.

5. Contact Me If you have any questions regarding my shipping processes, production lead times, or need to arrange a rush delivery, please do not hesitate to contact me at: Email: Denise@deniselambertmillinery.com